Privacy Policy

Last updated: 9 October 2026

OAS Living (“we”, “us”) operates oasliving.com. This policy explains what personal information we collect, why, and how we look after it, in line with applicable Indian law including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

Information we collect

Information you give us: your name, email address, phone number, and billing and shipping addresses when you place an order, create an account, sign up for updates, or write to us.
Order information: the products you buy, order value, and order history.
Payment information: payments are processed by our payment partners. We do not see or store your full card, UPI or bank details.
Device and usage information: such as IP address, browser type and pages visited, collected through cookies and similar technologies.

How we use it

To process, ship and support your orders, returns and refunds.
To communicate with you about your order or your questions.
To send you updates about new collections, only if you have opted in. You can unsubscribe at any time.
To keep our website secure, prevent fraud, and improve how it works.
To meet legal, tax and accounting obligations.

Who we share it with

We share only what is needed with trusted service providers who help us run the store: our e-commerce platform (Shopify), payment partners, courier and logistics partners, and email or analytics tools. We may also disclose information where required by law. We never sell your personal information.

Cookies

We use cookies to keep your cart working, remember your preferences and understand how visitors use our website. You can manage or disable cookies in your browser settings, though some parts of the site may not work as intended.

How long we keep it

We keep your information only as long as needed to fulfil the purposes above, including any legal, tax or accounting requirements.

Your rights

You may ask to access, correct, update or delete your personal information, or withdraw consent for marketing, by writing to hello@oasliving.com. We may need to verify your identity before acting on a request.

Security

We take reasonable steps to protect your information. Our website is served over a secure (HTTPS) connection and payments are handled by PCI-DSS compliant partners.

Children

Our website is not intended for children under 18, and we do not knowingly collect their personal information.

Grievance Officer

If you have any concern or complaint about how your information is handled, please contact our Grievance Officer at hello@oasliving.com. We aim to acknowledge complaints within 48 hours and resolve them within 30 days.